Have all question cleared up something with Fibanq
Some tips to finish our account verification process successfully:
• Take a clear photo/scan of the legal document where all the details are readable, not blurred. Eg. Driving License or Passport or National IDs
• Take the photos in a brightly lit area without shadows.
• Turn the flash off in your camera to avoid a reflection on your documents.
• Make sure your Fibanq Account name is the same as your legal document name.
• Your legal document is more than three months away from expiration.
•A photo of a photograph or photocopy will not work.
PASSPORT OR DRIVICINE LICENSE OR VALID NATION ID PROOF OF RESIDENCE:
YOU can upload an Identity document with address, or alternatively a bank statement or utility bill which is not older than 3 months.
Go to Dashboard – Click on Account to Create your new account in GBP/EUR/USD.
You can perform fund deposit in your desired Bank account. Easily navigate your multiple accounts in GBP /EUR currencies, select to see IBAN/ACCOUNTS with Sort Code. You can deposit fund from your own another bank accounts.
Every Accounts are secured by 2FA verification and Biometrics to secure your transactions and accounts. Accounts activities are always being monitored by due-diligence experts.
Fibanq card lets you spend money around the world with low conversion and transaction fees. It’s currently available for Fibanq account-holder residents in the EEA, and the UK.
Just like your physical card, the virtual card lets you spend money around the world with low conversion fees in a secure way. You can get a virtual card if you already have a physical card and live in the UK and EEA. Your virtual card is ready to be used the moment you’ve requested it. No activation or PIN needed. Using your digital card(s) Have more than one card In addition to your physical card, you can have up to 3 digital cards at one time. See your card details Find your card numbers, expiry date, and CVV in the website. Replace or delete card details instantly Generate new card details whenever you want — to spice things up or keep your account extra safe. Available payment methods Your virtual cards can be used with your mobile wallet in-store or for online payments. Pay the same low fees Spend in different currencies with the low and transparent fees that you're used to.
There are no transfer limits, however Fibanq reserves the right to decision transactions between accounts based on the account activity and based on our regulatory and legal requirements. For higher transaction amount we may ask source of fund, the corporate would then need to evidence it with bank statements, invoices, and contracts and the compliance team might request additional information.
Your card comes with default and maximum limits. You can always choose either one in your Wise app or desktop version, or turn off a specific type of payment completely. There are different limits for cardholders in different countries, so keep in mind where you ordered your card. Contactless: common in Europe and UK. You might have to enter your PIN the first time. ATM withdrawal: ATMs could have their own limits and might charge an additional fee. Daily limit: refreshes every day at midnight. Check the exact time in the app. Monthly limit: refreshes on the first day of each month.
Zero Fee, upto 10 Virtual Card are always free. For more than 10 cars feel free to write to us : help@fibanq.com
We are doing our best to improve our systems while also meeting our legal internal requirements. Therefore, sometimes we need more information as our system recognized and is requesting more clarification before executing or receiving payments.
We support Fast Transfer in the United Kingdom and SEPA = Single Euro Payment Area.
A credit transfer is an electronic payment from one bank account to another inside the European zone and with the currency EUR only. The SEPA Credit Transfer (SCT) scheme makes the transfer of money in Europe easy, convenient, and fast.
What countries make up the 33 Country SEPA Zone?
The 27 EU member states are: Austria, Belgium, Britain, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Spain and Sweden.
The additional participant EEA countries are Andorra, Norway, Liechtenstein, Iceland, Switzerland, and Monaco.
You can’t cancel any transfer that has been completed in Fibanq. Every completed transfer in Fibanq is final and Fibanq cannot reverse or recall any transfer once your transfer has been marked as “Completed”.
Fibanq is unable to mediate disputes between senders and recipients so we highly recommend establishing trust with a business or person before setting up any transfers.
While we can’t get involved in disputes, we will do our best to keep our customers safe and will, therefore, investigate any claims of fraud that may have been perpetuated using our services.
An incorrect reference won’t stop your transfer from being delivered and isn’t usually a problem at all from our side.
In case you are paying a business or the recipient has asked you to send a specific reference in your transfer and the transfer is still on “Pending” status, then you can cancel this transfer by yourself and set up a new transfer with the accurate reference.
If the payment is already completed and executed, unfortunately we don’t have any option to reverse or edit the payment.
We are unable to hold account if you carry out any sort of business or business activity that relates to the following:
• Escort, Adult and Dating with sexual intention.
• Pornography / Prostitution.
• Weaponry, military and semi-military goods and services.
• Weapons (including weapons of historic significance), military software, or any other goods or services intended for military use
• Trading in precious metals, stones, or art
• Running an auction house
• Cashback services
• Drugs, any substance mimicking illegal drugs and any product intended to be used to create drugs (seeds, etc…)
• Chemicals and related products
• Selling or trading protected animals
• Video-game arcades
• Selling second-hand cars
• Binary options or illegal gambling / trading
• Debt collection
• Tarot and fortune telling
• Trading in prime-bank guarantees, debentures and letters of credit or medium-term notes.
• Individuals, entities, or countries subjected to international sanctions.
• Non-profit organizations and charities from countries outside of European Economic Area and/or European Union.
• Unregistered charities are not supported from any regions.
• Multi-level marketing, pyramid schemes, get rich quick schemes.
• Trade of restricted and/or endangered animal species and products derived from them.
• Shell Banks
• Ponzi, Pension / illegal schemes
• Unregulated Foreign Exchange businesses
• Unregulated lending businesses
• Unregulated Money Service Businesses (MSB)
• Unregulated remittance businesses.
• Unregulated casinos or Forex.
In the case that you are not sure about your activity or if you have any questions regarding our ability to accept it, please contact our support before starting our online application.
In order to open a business account, you will need to provide us with certain documents. On this page we summed up all the necessary documents that should be uploaded to Fibanq in order to complete your registration.
i. Certificate of incorporation
ii. Articles of Memorandum of association
iii. Recent shareholder Registry document
iv. VAT Registration document ( If any)
v. Proof of Address
vi. Statement of information
vii. Director/shareholder
viii. UBOs declaration form